Anastasis bills clients by card every Tuesday at 1 AM Pacific for the prior week’s APPROVED hours. When that charge is declined, you get an email plus a red “Last charge failed” banner on /client/billing. The row is recoverable — there are two ways to get it through, no Anastasis-side action required.
/client/billing directly. The banner shows the decline reason.Two ways to retry
Update card → auto-retry. Click Update card now on the banner and complete the secure card setup with a new card. Once Anastasis records the new payment method, every charge that failed in the last 7 days is retried inline against it. No second click required.
Retry without changing the card. Sometimes the decline is a transient — a network blip, a temporary fund hold, a one-time fraud flag. Click Retry charge now next to Update card now. Anastasis re-attempts the same charge against the existing saved card.
What the contractor side sees
While a charge is failed, the corresponding timesheet shows Payout paused on the contractor’s /contractor/hired/timesheets view. Their hours are not in dispute — only the bill to you is. The pill flips to Billed ✓ as soon as one of the retry paths above clears the charge, and they get a “Client paid for your hours” notification at the same moment.
What not to do
Do not ask the contractor to invoice you outside Anastasis for the same work. Timesheets, approvals, the 15% platform fee, billing, and the contractor’s payout all stay attached to the Anastasis record — splitting them off-platform breaks reconciliation on both sides.
If neither retry path clears the charge after a few attempts and you’ve confirmed the card is good with your bank, contact support.