A Payout paused badge on a past week on /contractor/hired/timesheets means the timesheet was APPROVED, but the client’s Tuesday card charge for that week was declined. Your work is on file and the hours are not in dispute — only the bill to the client failed. Until it clears, that week does not join your next contractor payout batch.
What happens next
- The client updates their card on
/client/billing→ Anastasis auto-retries the failed charge against the new card. If it clears, the badge flips to Billed ✓ and you get a “Client paid for your hours” notification. The week joins the next contractor payout batch. - The client clicks “Retry charge now” without updating the card — sometimes a network blip or temporary fund hold clears on its own. If the retry succeeds, same outcome as above.
- The next Tuesday cron run is a backstop. If neither retry path fires, but the issue has resolved elsewhere, the cron picks the charge up the following week.
What you should do
Nothing on your end. The charge is the client’s responsibility to resolve.
If a week stays Payout paused for more than 7 days, send a message through support — Anastasis policy is to follow up with the client and escalate before that point, but a manual nudge from you is fine.
Why the badge disappears
When you see Billed ✓ instead of Payout paused on the same week, the charge cleared. That week is queued for your next payout run — there’s no extra step on your end. The notification “Client paid for your X hours” lands at the same time the badge updates.