The desktop agent cannot track billable work unless screenshot capture is available. If the app says Screenshot permission is missing or Tracking is blocked until screenshot permission is granted, fix the OS permission first.
macOS
If your workflow uses helper automation, also check System Settings → Privacy & Security → Accessibility and allow the app there.
Windows
Windows does not expose the same live permission status to Electron. The app attempts capture directly and blocks only if capture fails. If it fails, check Privacy & security settings, any enterprise screen-recording policy, and restart the app.
Linux
On Wayland, make sure xdg-desktop-portal is installed and accept the screen-capture prompt. On X11, confirm your desktop session allows screen capture.
Confirm it worked
When permission is healthy, Permission gate should say Screenshot permission granted. Real screenshot capture is available. You can then use Start, Pause, and Stop under Tracking controls.