When a client disputes a timesheet you submitted, Anastasis flips the status to DISPUTED and pauses the next weekly charge for that week. You — not support — resolve it directly: open /contractor/hired/timesheets, revise, and resubmit.
Open
/contractor/hired/timesheets. The disputed week appears at the top with a gold banner showing the client’s reason.Review your day-by-day hours against the reason. Adjust totals or notes wherever they need to change.
Add an optional Response to client message — what you changed, or why you stand by the original numbers.
Click Submit for approval. The status returns to PENDING and the client decides again.
What happens next
- Client approves the revised hours → status becomes APPROVED, billable on the next Tuesday charge.
- Client rejects → status becomes REJECTED, the week is out of billing entirely.
- Client disputes again → another round; revise and resubmit the same way.
- You don’t respond → the row stays DISPUTED. It is not auto-approved at the Monday 11:59 PM Pacific cutoff and will not bill that week.
What not to do
Do not start a new timesheet for the same week — Anastasis enforces one row per engagement per week. Editing the existing DISPUTED row is the resolution path. Contact support only if the client is unresponsive for several days or the dispute reason is genuinely unclear; the portal flow is designed to resolve disputes contractor-to-client directly.